Frequently Asked Questions (FAQ)

1. Where do you ship and how long does delivery take?

We ship to France and the United States.

• France: 3–4 business days
• United States: 5–8 business days
• Handling time: 1–2 business days

2. How much does shipping cost?

• France: $20 USD
• United States: $50 USD

3. Do you offer returns and refunds?

Yes ✅ You may return or exchange items within 30 days of delivery.

Refunds are issued to your original payment method within 1 business day after we receive the returned item.

4. What payment methods do you accept?

We currently accept PayPal only. Your payment is processed securely at checkout.

5. Can I contact customer support if I need help?

Absolutely! Our team is always ready to assist.

• Live Chat: Available 24/7 on our website
• Email: Support@homebeasomo.com
• Phone: +33 7 58 95 02 19 (Mon–Fri, 9 AM – 6 PM CET)

6. Do you ship on weekends?

No ❌ Shipping is paused during weekends and public holidays. However, live chat and email support remain available 24/7.